Terms & Conditions
The terms and conditions detailed below apply to all online bookings.
When you make a booking, your contract (which shall include these terms and conditions) will be with Warkworth House Hotel, 16 Bridge Street, Warkworth, Northumberland NE65 0XB.
All rates featured on the Warkworth House Hotel website are offered subject to availability and Warkworth House Hotel reserves the right to refuse any booking for good reason.
Warkworth House Hotel offer a f bed & breakfast rate. All prices are subject to availability and Warkworth House Hotel reserves the right to refuse any booking for any reason.
Our packages and pricing will fluctuate depending on availability and demand at any given time. All prices are subject to change without notice. Prices are subject to availability and are inclusive of VAT at the current prevailing rate. Your price is guaranteed once you have been given a confirmation number.
WHAT THE PRICE INCLUDES
Prices for breaks include twin or double bedrooms with colour TV, and private en-suite bathroom, and breakfast.
During major sporting or social events certain rates may not be available. Certain dates may be subject to a minimum length of stay. All rates are subject to availability.
Warkworth House Hotel have no single rooms however individual guests may benefit from a reduced rate when booking double or twin room for sole occupancy. Please ask at time of booking.
Dogs are welcome in some rooms at the manager’s discretion, in some cases for an extra charge. Please call the hotel direct for details.
Car parking is free with limited availability.
ARRIVAL AND DEPARTURE
Hotel rooms are available from 5pm on the day of arrival. Rooms must be vacated by 10am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager.
Rates which include breakfast offer a full traditional or continental breakfast with tea or coffee, unless stated otherwise.There is no refund for meals which are not taken by guests and lunch cannot be taken in place of dinner.
DEPOSITS AND PRE-PAYMENTS
Payments will be taken in accordance with the terms & conditions of the rate booked. In the event of cancellation, payment will be taken in accordance with our cancellation terms. See under Cancellation and Amendments below for details. A credit card number will be required to guarantee the booking. Prior to your departure from the hotel you will be required to settle your bill.
CANCELLATIONS AND AMENDMENTS
All cancellations are made in accordance with the cancellation terms of the rate booked.
Advance purchase rates are non refundable and non transferable and full pre-payment will be forfeited.
A cancellation number must be obtained to ensure that minimum charges are levied. We require a total of 48 hours notice otherwise you may be charged a percentage of your quoted booking total.
Whilst every effort is made to fulfil any particular requests which you may make in relation to your stay with us, please note that these requests do not form part of our contract and we cannot guarantee that we will be able to meet any particular requests.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:
- accept the changed arrangements as notified; or
- make alternative arrangements with Warkworth House Hotel; or
- cancel your reservation and receive a full refund of any monies which you have paid to Warkworth House Hotel in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
COMPLAINTS OR COMMENTS
Any complaint or comment regarding a stay at our hotel should be made in the first instance to the hotel’s duty manager at the time of your stay so that it can be resolved at the time.
Problems which cannot be resolved there and then should be notified in writing.
Warkworth House Hotel shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitations, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit Warkworth House Hotel’s liability for the death or personal injury of any person caused by the negligence of Warkworth House Hotel or its employees, servants or agents or to attempt to exclude or lime Warkworth House Hotel’s liability in any manner which would be unlawful.
These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel for which you make your booking is situated.
All details are correct at time of going to print, however may be subject to change from time to time.